Features
Intermedia Unite provides enterprise-grade features to meet the ever-changing needs of your business.
Request a Quote
This site is operated by a third party, not by Costco. Use of this site (and any destination sites you reach through this site) is subject to the site’s Terms of Use and Privacy Policy, rather than those of Costco.
Reliable, secure, all-in-one communications
Wherever and whenever you work, how you communicate should stay the same
Desktop App
All-in-one application allows users to place calls, chat, host or join a video conference and share files right from their desktop.
Mobile App
Stay connected and never miss a call. Seamlessly bring your calls, chats and files with you on your favorite devices.
Video Conferencing
Securely meet face-to-face with your employees and customers from anywhere with up to 100 participants and 30 video feeds.
Business Phone
Highly reliable cloud-based phone system with 90+ calling features, crystal clear call quality and HD voice.
Get the Right Tools for Your Business
Create a consistent communication experience for your employees
Team Chat & SMS
Bring your teams together with unlimited team chat for internal conversations. Plus, connect with customers with business SMS.
Business Email
Professional email using your company domain with unlimited email storage and free migration.
File Sharing
Share and collaborate on files securely from any location. Access, share, manage, and back up your files with ease.
Presence
Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
Build and Maintain Strong Customer Relationships
Auto Attendant
Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
Hunt Groups
Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them.
Integrations
Connect Intermedia Unite with commonly-used workforce applications for greater efficiency.
Toll-Free Number
Give a big-business presence to your company while removing hesitation from customers who don’t want to incur long distance charges when calling.
Discover More About Our Reliable Communications Solution
Get the features that adapt to your business
Local & Long Distance with No Contracts
All Intermedia users get local and long distance calling within the US and Canada1, with no annual contracts required. You can keep your existing business numbers and add more users as your business grows.
One Phone Service for Single or Multiple Office Locations
Unlike traditional phone systems where all of the phones have to be at the same location, Intermedia Unite allows you to collaborate and connect from anywhere, at anytime. Whether you have one location or many, use just one phone system.
Work from Anywhere, Anytime, on Virtually Any Device
With the Intermedia Mobile and Desktop Apps, you have instant access to your corporate phone extension wherever you are. You can manage, hold, and transfer calls with just a tap or two. Chat with a colleague, quickly share a file, or start a meeting all from one application.
Award-Winning Phone Service
Intermedia specializes in cloud communication services and systems. Our award-winning phone service consistently delivers a high-quality experience. Our business phone network is continually upgraded to provide you with the latest technology and call quality.
Reliability & Redundancy
If your power goes out or local phone lines go down, how much business do you lose? With Intermedia Unite, you won’t have to worry about losing phone service. Our phone service is hosted on our own network, and with our desktop and mobile apps, you can make and receive business calls through Wifi or cellular service.
Crystal Clear Call Quality
Our voice network was built with call quality top-of-mind. We have programs and processes set up to help ensure crystal clear calling, as well as constant real-time network monitoring to quickly catch and fix any issues.
Receive your Phones and Plug them into your Office Data Jacks
Download and Install the Mobile and Desktop Apps
Work with our Onboarding Team to get Your Service Up and Running Quickly
Our easy to install “plug and play” phone system is truly simple to set up. No waiting for a service tech to arrive on-site to turn on your phone service. The phones arrive pre-configured, ready to plug in, so you’ll be up and running in minutes. We also offer free live installation assistance from our customer service team, along with quick reference guides, tutorials and videos for self help via the web.
Award-Winning 24/7 J.D. Power-certified Support
Our customer service and support are always provided FREE of charge. Our customer service representatives will answer any questions you may have regarding your phone service or phone equipment.
Phone Equipment Support
Unlike other local phone providers and digital phone systems where phone equipment is separate from the service, Intermedia fully supports your phone equipment AND your phone service. This eliminates the need to worry about third party warranties and feeling like you're on your own when it comes to support.
Business-Grade Phone System Features
SYSTEM FEATURES
Voicemail with Transcription
Auto Attendant
Caller ID
Custom Hold Music & Greetings
Direct Inbound Dialing (DID)
Call Flip
Conference Bridge
Hunt Groups
Hunt Group Call Reporting
Email and SMS notifications
Busy Lamp Field/Call Presence
PHONE FEATURES
Call Forward
Call Hold
Call Recording
Call History
Call Transfer
Call Waiting
3-way Calling
Do Not Disturb
Extension Dialing
Configurable Ring Options
Voicemail
Administrator Password
Named Ring Groups
Page All Phones
Call Park
Inbound Caller Name
Call Flip
Configurable Line Keys
Speakerphone
On-Hook Dialing
Remote Line Key
Transfer to Voicemail
