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Features of Intermedia Unite

Intermedia Unite provides customizable communication and collaboration features to meet the ever-changing needs of your business today and tomorrow, no matter where you are, on almost any communications device.

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Discover our reliable communications solution.

Get the features that adapt with your business.
Easy video conferencing and screen sharing

Easily host a video conference over Chrome with clients, partners, and coworkers with Intermedia AnyMeeting®. Share your screen to display documents, presentations, videos, web pages to improve collaboration and speed of decision making. Plus, you get built-in conference calling, so participants can join by phone or computer.

Collaborate on files from anywhere

Intermedia makes it easy for teams to work together, no matter how many miles apart they may be with SecuriSync®. Securely access your files from any device without a VPN, co-edit files in real time, easily share files with clients. Plus, we offer real-time backup of all your data and point-in-time file restoration for added peace-of-mind.

More effective and efficient call management

With the Intermedia Unite Desktop App, you can be more efficient in the way you use your desktop phone. Simply click-to-call any coworker. Manage multiple concurrent calls more easily than using the phone. Quickly move between your desk phone and your mobile phone with our Call Flip feature – without disconnecting the call.


Unlimited Local & Long Distance with No Contracts

All Intermedia users get unlimited local and long distance calling within the contiguous 48 United States.* There are no annual contracts required. You can keep your existing business numbers and then add more users as your business grows.

One Phone Service for Single or Multiple Office Locations

Unlike traditional phone systems where all of the phones have to be at the same location, Intermedia business phone service allows you to have phones anywhere -- at the office or home. Whether you have one location or many, use just one phone system.

Work from Anywhere, Anytime, on Virtually Any Device

With the Intermedia Unite Mobile App, you have instant access to your corporate phone extension wherever you are. You can manage, hold, and transfer calls with just a tap or two. Use the Intermedia SecuriSync® mobile app to quickly access all your files for on-the-go collaboration.


Award-Winning Phone Service

Intermedia specializes in business phone services and systems. Our award-winning phone service consistently delivers a high-quality experience. Our business phone network is continually upgraded to provide you with the latest technology and call quality.

Reliability & Redundancy

If your power goes out or local phone lines go down, how much business do you lose? With Intermedia, you won't have to worry about losing phone service. Our phone service is hosted on our own network, and we will automatically send calls to alternate devices such as your mobile phone.

Crystal Clear Call Quality

Our voice network was built with call quality top-of-mind. We have programs and processes set up to help ensure crystal clear calling, as well as constant real-time network monitoring to quickly catch and fix any issues.


Receive your phones and plug them into your office's data jacks
Download and install the mobile and desktop apps
Work with our onboarding team to get your service up and running quickly

Our easy to install "plug and play" phone system is truly simple to set up. No waiting for a service tech to arrive on-site to turn on your phone service. The phones arrive pre-configured, ready to plug in, so you'll be up and running in minutes. We also offer free live installation assistance from our customer service team, along with quick reference guides, tutorials and videos for self help via the web.

Award-Winning 24/7 J.D. Power-certified Support

Our customer service and support are always provided FREE of charge. Our customer service representatives will answer any questions you may have regarding your phone service or phone equipment. They can also suggest ways to help you get the most from your phone's feature set and any enhanced services (Auto Attendant, WebFax) linked to your account.

Phone Equipment Support

Unlike other local phone providers and digital phone systems where phone equipment is separate from the service, Intermedia fully supports your phone equipment AND your phone service. This eliminates the need to worry about third party warranties and feeling like you're on your own when it comes to support.


Intermedia Unite puts you at the center of all business communications

Our business communication solution combines your phone system, mobile devices, video, screen sharing, file management, and conference calling into a seamless experience that includes:

Hover over the features to learn more

What comes with Intermedia Unite

PBX Phone System

PBX phone system is a cloud-based phone system with an integrated combination of 90+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal.



Intermedia WebFax is a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows®-based PC. Senders simply dial the WebFax number from their fax machine, as they normally would.



Intermedia Unite voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages are sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.


Desktop App

The Intermedia Unite Desktop App allows the desktop user to integrate calling with the business directory and enables click-to-call to the organization’s entire global address list. Works as a remote controller for the associated desk phone and shows users who’s on the phone. Point and click to manage calls.


Mobile App

The Intermedia Unite Mobile App makes any Android™ or iOS device a business communications tool. Syncs with the corporate Active Directory®, giving users instant access to call anyone in the company. User features are similar to those of a desk phone, like call transfer, call flip, and the ability to manage multiple calls.


Screen Sharing

Share your computer screen with team members or externally, in real-time, improving collaboration and speed of decision making.


Set Your Availability (Presence Indicator)

Intermedia desk phones and applications include presence - the ability to see whether your company contact is available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The Intermedia desktop displays status availability information alongside each contact in the directory.


Team Chat and Messaging

  • Send and receive chats in real-time with team members (individuals and groups)
  • Pin favorite contacts to the top of your list
  • Mobile chat and desktop chat messages are instantly synchronized
  • Access to full contact chat history at anytime

File Collaboration

Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly.


File Backup

Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly.


Remote Office

Intermedia’s preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.


Video Conferencing

Use HD video conferencing to organize face to face meetings which helps to eliminate unnecessary travel and empowers teams with remote members to be more productive.



Intermedia Unite phones are plug-and-play, delivered pre-configured to work seamlessly with the Unite service. No technical expertise or technician required. Includes world-class manufacturers such as Polycom, Cisco, and Yealink, with several models to choose from to meet any business need. See a full list of our VoIP phones and devices.

System features

  • Voicemail with Transcription
  • Auto Attendant
  • Caller ID
  • Custom Hold Music & Greetings
  • Direct Inbound Dialing (DID)
  • Call Flip
  • Conference Bridge
  • Hunt Groups
  • Hunt Group Call Reporting
  • Email and SMS notifications
  • Busy Lamp Field/Call Presence

Phone features

  • Call Forward
  • Call Hold
  • Call Recording
  • Call History
  • Call Transfer
  • Call Waiting
  • 3-way Calling
  • Do Not Disturb
  • Extension Dialing
  • Configurable Ring Options
  • Voicemail
  • Administrator Password
  • Named Ring Groups
  • Page All Phones
  • Call Park
  • Inbound Caller Name
  • Call Flip
  • Configurable Line Keys
  • Speakerphone
  • On-Hook Dialing
  • Remote Line Key
  • Transfer to Voicemail