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Intermedia and Costco Relationship

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Intermedia as a Service Provider


Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to small and medium-sized businesses. With over 20 years of experience delivering UCaaS solutions and having been selling voice solutions to Costco Members since the year 2000, Intermedia has vast experience in this large and fast-growing market. In fact, over 1 million users rely on Intermedia’s services for greater reliability and productivity. Intermedia is also the only business cloud application provider to have been certified by J.D. Power for its superior 24/7 technical support three years running.

Our extensive experience and knowledge led us to build Intermedia Unite from the ground up. This intuitive, customizable, and highly mobile platform addresses your communication and collaboration needs into one solution. With Unite, you can fuel greater employee productivity wherever they are, at a price point that any business can afford. And because Intermedia owns the technology behind Unite and it’s hosted in the cloud, you’ll benefit from any product updates and changes automatically, so you’ll always be up on the latest technology.

Key facts about Intermedia

A Costco partner since 2000

Exclusive savings for Costco members1

Risk-free, 30-day trial2

J.D. Power-certified 24/7 expert support3 via phone and chat

Top-of-the-line business phones

Network uptime Service Level Agreement

Enterprise-grade quality of service

Easy service management with our HostPilot® control panel

Customized service implementation at no extra charge

Integrated remote access to calling features, video conferencing, and files

Intermedia + Costco Partnership

Since 2000, Intermedia (formerly AccessLine) has provided hosted business phone services to Costco members. By providing savings to Costco Members, we have helped hundreds of businesses grow and thrive. We work with Costco members because we want to empower small businesses to achieve a level of professionalism and quality of service that has traditionally been restricted to large corporations. To reinforce this commitment, we offer an exclusive, risk-free, trial of our services with a 100% money back guarantee.

With Intermedia Business Phone Solutions, you can increase the number of lines you need at your own pace. Once your system is up and running, you can add on to it by simply increasing your service plan through a quick call with customer support or by logging into your personalized customer portal.

There’s no better way to explain our committment to our partnership with Costco than this brief quote from our CEO:

Intermedia loves working with Costco. We share the same goals: to always provide terrific value and a world-class customer experience to Costco members. We’re proud that the service, reliability and support of our cloud business phone system meets Costco’s very high standards

Michael GoldIntermedia, CEO