What is a cloud-based phone system?
A “cloud-based” phone system means that the main phone system infrastructure is located in redundant, secure datacenters and is delivered to your business via a high-speed internet connection. This eliminates the need for a hefty capital investment and robust IT resources to set up and manage your phone system, saving your business money on your phone bill.
Do I need specific equipment or a router to make my system work?
A two-way router is required to enable your phone system. Most routers will work with our system, but in the event that your router is not compatible, we offer up to $150 credit towards router reimbursement. Just send us your receipt!
As a Costco member, what special benefits do I receive from Intermedia?
As a Costco member, you receive additional value from Intermedia. This includes special, member-only pricing, the addition of Exchange Email and a Toll Free Number with 200 minutes per month and additional discounts on hardware. Members also receive one free business phone for each Intermedia user account with one year paid service.
Can I have phones at multiple/different addresses?
Yes, with Intermedia, you can have phones at any address (providing we offer service at that location). So, you can have 5 phones at the main office, 2 phones in the warehouse down the street and one phone at the sales person's home office. All of the phones work together as if they were one phone system.
What is the minimum number of phones I can buy?
1 phone and phone service for 1 user.
Is service provided outside of the U.S.?
No, Intermedia service is only provided in the continental U.S.
Can I keep my current phone number?
Yes, Intermedia allows you to transfer or "port" your existing phone numbers. This applies to toll-free numbers as well.
How long does it take to get the phones once I place my order?
Intermedia will customize and ship your system right to your business. Our standard shipping utilizes UPS ground shipping that can take 3 to 5 days, so typically orders are received about 7 business days from ordering. Overnight shipping is optionally available.
Who do I call if I have an issue with my phone equipment?
You can contact Intermedia Customer Service with any questions regarding your phone equipment from setup, to feature, to reporting issues or problems. We are here to help.
What does Unite provide besides phone service?
Intermedia Unite goes where you go, delivering a seamless communication experience oriented around your company needs and employee workstyle. Unite adds powerful collaboration tools to its already feature-rich, highly reliable business phone service, with desktop and mobile screen sharing, video conferencing and secure, one-click file sharing.
